By Nan Donovan, columnist
A couple of weeks ago I told you about some new, or relatively new, things that were advertised for Senior Citizens. One of the items was Flex Vision, glasses where you can adjust each lens individually to suit your vision. I was really looking forward to getting those glasses.
I also like to keep tabs on my checking account balance. Usually I don’t use that account for anything but household bills. I was shocked when I learned it was $459 overdrawn. I went to the bank to get a copy of the statement.
I saw where I had been charged for the Flex Vision glasses six times! I immediately got the company on the phone. Talk about poor communications, the woman I was talking to acted as though she had just started the job that day.
I ask her the address of the company. She didn’t know it. I asked to talk to her supervisor. She couldn’t switch me over, she had to handle this call. I told her I was charged six times for one pair of glasses for a total of $350 and I had never received them.
Silence on her end. “Are you satisfied with your Flex Vision?”
I told her I never received them the second time. I was more interested in all these charges on my bank accounts in addition to the $350, there was $120 for over due balance charged.
Silence again. “What do you want us to do?”
I told her to cancel the order, put my money back in my account, plus the $120 for the overdraft.
At least 45 seconds went by. “I took everything off, but the $38. Anything else?”
I ask her why she was keeping $38 when I told her to cancel the entire order.
“Because I’m sure you’ll love your glasses.”
I was so frustrated, I hung up the phone. The next day I received three pairs of glasses in the mail. No return address. I would have to call the company again. Glad they put the phone number on my bank statement with the charge.
I was hoping to get another person to take my call this time. No, I decided, I was not going to call them today. I was in no mood for it.
I went to the bank and the girl had only charged me for one pair of glasses. If I never had to speak to her again, that was ok. I got three pairs of glasses.
I had an appointment with my eye doctor today and I told him about the Flex Vision. He informed me that if you didn’t have a prescription for the glasses, don’t buy them. He didn’t sound too happy with me. The reason I ordered them was because he said he couldn’t prescribe me anything due to my condition. I was to see a specialist. So much for that.
So I really messed up. Now we all know, you don’t buy glasses without a prescription. Shame on me.
Till next time, be safe.
“The Right Age” is a weekly column written for senior citizens by 84-year-old Nan Donovan, who has lived in the Shenandoah Valley for 45 years. She has worked for newspapers, as well as radio and television stations, including WLCC. She moved to the Valley from Pennsylvania.
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