~ PVN staff report
LURAY, Jan. 4 — Shenandoah Valley Electric Cooperative issued a press release on Monday stating that “ongoing challenges facing the U.S. Postal Service” may cause some customers to receive their electrical bill late this month.
The regional electric cooperative does not plan to disconnect residential customers due to nonpayment during this time, according to the press release.
“The Co-Op asks these members to pay what they can, when they can until operations get back to normal,” the press release states.
However, the General Assembly has taken recent actions that removes coverage for nonresidential electric customers under the previous disconnection moratorium the legislative body had imposed earlier in the pandemic.
SVEC members have several ways to view their account information or pay their balance:
• Enroll in EZ Pay — This option allows the amount of the electric bill to be automatically deducted from a member’s bank account. This optional, safe, secure and free service means the member no longer has to write a check, go to a payment center, use a stamp or worry about late payment.
• Download the MySVEC App — Available for both Android and iOS devices, this free mobile app allows members to view and pay their current balance (along with other features such as reporting an outage and receiving outage restoration information).
• Set Up an Online Account — Members may visit svec-online.com and register their account to access their information, pay online or enroll in SVEC programs.
• Call 1-800-234-7832 — Members may access their account balance and make payments over the phone.
Members can follow along for updates by visiting svec.coop and the cooperative’s social media channels.
Chartered in 1936, SVEC serves approximately 98,000 meters in the counties of Augusta, Clarke, Frederick, Highland, Page, Rockingham, Shenandoah, and Warren and the City of Winchester in Virginia. Shenandoah Valley Electric Cooperative was the first electric cooperative chartered in Virginia. This institution is an equal opportunity provider and employer. SVEC supports our armed services and veterans in employment opportunities.
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