~ Press release issued by Shenandoah Valley Electric Cooperative on Tuesday, March 17
ROCKINGHAM – Together with all electric cooperatives in Virginia, effective immediately, and continuing until further notice, Shenandoah Valley Electric Cooperative is announcing that we are waiving disconnects for non-payment and late payment penalty fees for our residential members. SVEC continues to work with our small business and commercial members on a case-by-case basis to mitigate the impact of the pandemic virus.
The cooperative reached this decision with measured, consistent thought and care prior to taking action to ensure we can maintain our level of service to members.
SVEC wants to ensure that we are clear and transparent in this communication by informing our members that while disconnects and late payment penalties are suspended until further notice, this does not release members from responsibility for paying the electricity bills that they incur.
The cooperative encourages members to continue to make payments as they are able. At the end of this pandemic virus situation, while SVEC will be offering payment agreements, electricity bills remain on account and require payment.
The cooperative commits to keeping our members in mind and will continuously respond to changing information from local and national health agencies.
Chartered in 1936, SVEC serves approximately 98,000 meters in the counties of Augusta, Clarke, Frederick, Highland, Page, Rockingham, Shenandoah, and Warren and the city of Winchester in Virginia.
Shenandoah Valley Electric Cooperative was the first electric cooperative chartered in Virginia.